We're Here to Help

Have questions about verification, orders, or disputes? Our team across Uganda is ready to support you.

Detailed inquiries and documentation

support@univesell.com

Frequently Asked Questions

+How long does verification take?

Typical verification takes 2-3 business days after submitting documents. You'll receive updates via email and SMS.

+What if I forgot my password?

Visit the login page and click 'Forgot Password'. We'll send a reset link to your registered email.

+How do I file a dispute?

Email our support team with the order number and what went wrong, and we'll mediate. In-app dispute filing is not available yet.

+Can I change my account type?

No, account types are fixed. If you need a different account type, create a new account with the appropriate email.

+How do I appeal a trust score decision?

Contact our support team with your user ID and specific concerns. We review appeals within 5-7 business days.

+Is my payment information secure?

Yes, all payments are processed through encrypted channels and PCI-DSS compliant payment gateways. Your data is never stored on our servers.

Fill this in and we'll open a pre-addressed email to support@univesell.com in your mail app — send it from there and we'll reply to you directly.

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